Policies
STRESS LESS, GET FIXED
The ultimate goal for Joli Salon and Spa is to provide you with a wonderful experience. If at any time your experience is not exceptional, please notify us within one week so we can fix this for you. Need a fresh point of view or just not connecting with your service provider? No worries, please try another member of our staff. We will be more than happy to help match you to the perfect fit.
LEVELS
The pricing levels at Joli are based on the experience and behaviors that the professional has in the industry, as well as within Joli Salon and Spa.
PAYMENT
We accept Visa, MasterCard, Discover, Joli Gift Cards, apple pay and American Express.
RETURNS
If you are not satisfied with a product, please return within one week of purchase for store credit or an exchange. We cannot give cash refunds for returned merchandise, gift cards, or services.
CANCELLATION
We request notification 48 hours before your appointment to cancel or reschedule. We understand that circumstances may arise; however, your service provider has specifically reserved time for you. Please know we require a credit card to reserve all future appointments. Charges will only appear at your missed appointment.
GIFT CARDS
Joli gift cards are a wonderful way to treat a family member or a friend. You may purchase them online or in the salon for any dollar amount and are redeemable toward your favorite service or products. Gift cards cannot be returned for cash, non-transferrable and non-refundable. Service prices and product prices are subject to change. Joli is not responsible for any lost or stolen gift cards. Normal cancellation policies apply; unauthorized resale, modification or trade of gift card is prohibited. Joli Salon and Spa does not have shipping restrictions for gift cards purchased online. Joli gift cards do have an expiration date of 1 year from purchase date.
